Table of Contents
Return & Cancellation Policy
Official Panun Big Bazar category-based return guidelines, refund modes, cancellation conditions, and helpdesk support details.
1. Category-Based Return Policy
We follow a category-based return policy to ensure product quality, freshness, and customer safety:
🥛 Dairy Products
Return Window: Within 24 Hours
Product must be unused, unopened, and stored under recommended conditions.
🍎 Fruits & Vegetables
Return Window: Within 06 Hours
Applicable only in case of damage, spoilage, or quality issues. Must be unused, unopened, and in original packaging.
📦 Grocery & Other Items
Return Window: Within 72 Hours
Product must be unused, unopened, and in original packaging.
2. General Return Conditions
All returns are subject to the following general conditions:
- Proof Required: Visual proof (images/videos) may be required for validation when raising a return request.
- Quality Inspection: All returns are subject to quality check and approval by our inspection team.
- Non-Returnable Exceptions: Certain products (e.g., highly perishable items or opened food items) may be non-returnable unless received in defective or spoiled condition.
- Clearance & Discounted Sale Items: Items purchased under clearance sales or special promotional discounts may be non-returnable.
3. Refund Policy & Modes
Refunds will be initiated once the returned product is received and successfully inspected.
- Processing Time: Refunds are processed within 24–48 hours after return approval.
- Prepaid Orders: Refunded directly to your original payment method (Credit/Debit Card, Net Banking, Wallet).
- Cash on Delivery (COD): Refunded via direct bank transfer or UPI payout.
- Bank/Card Timeline: Bank and credit card refunds may take 3–7 business days to reflect depending on your payment provider.
4. Important Refund Notes
- Shipping Charges: Delivery and shipping charges are non-refundable, unless the return is due to an error from Panun Big Bazar.
- Partial Refunds: Partial refunds may be issued for damaged, missing, or partially returned items.
- Delayed Refunds: In case of failed or delayed refunds beyond the specified timeframe, customers can contact our support helpdesk for immediate assistance.
5. Cancellation Policy
- Pre-Delivery Cancellation: Orders can be cancelled any time before delivery of the order/s.
- Post-Delivery Cancellation: Once the order is delivered, cancellation requests will not be accepted.
- Bulk & Promotional Orders: In case of bulk orders or special promotional items, cancellation may not be allowed once the order is confirmed.
- Cancellation by Panun Big Bazar: Panun Big Bazar reserves the right to cancel any order due to pricing errors, stock unavailability, or suspicious activity, with a full refund issued to the customer.
6. Customer Support Helpdesk
For any queries, return requests, or refund assistance, please reach out to our Customer Support Helpdesk:
Helpline: +91 8899533442
Email: panunbigbazar@gmail.com
Address: Khojabagh, Gangbug, Hyderpora, Srinagar, J&K – 190009
Was this page helpful?
Help us improve our documentation for others.