Refund Policy

At Panun Big Bazar, we process refunds promptly for eligible return requests, cancelled orders, or delivery discrepancies.

A refund is initiated under the following circumstances:

• Doorstep rejection or returned products verified by our quality inspection team.
• Prepaid orders cancelled before dispatch.
• Out-of-stock items that could not be fulfilled in your placed order.

Depending on your payment method, refunds are credited through one of the following methods:

• Online Payment (UPI, Debit/Credit Card, Net Banking): Refunded directly to your original bank account or card.
• Cash on Delivery (COD) Orders: Issued as instant Store Credit / Wallet balance or via direct UPI payout to your provided UPI ID.

Expected processing timelines for approved refunds:

• Panun Store Wallet: Instant credit (Within 1 hour of approval).
• UPI / Google Pay / PhonePe: 24 to 48 working hours.
• Credit / Debit Cards & Net Banking: 3 to 7 business days, depending on your card issuer or bank.

Refunds will not be approved under the following conditions:

• Requests made past the specified return window (12 hours for fresh goods, 48 hours for packaged items).
• Products damaged due to customer mishandling or improper refrigeration after delivery.

If your refund status is delayed or you have any questions regarding your refund statement, please reach out to us: