Table of Contents
Grievance Redressal Policy
Official details of our Grievance Redressal Officer and complaint resolution process as mandated by Consumer Protection Rules.
1. Overview & Compliance
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable laws of India, Panun Big Bazar has established a dedicated Grievance Redressal Mechanism to resolve customer complaints in a fair, transparent, and timely manner.
2. Designated Grievance Officer
If your issue has not been resolved satisfactorily through our customer support channels, you may contact our appointed Grievance Officer:
Name: Legal & Grievance Department
Designation: Grievance Redressal Officer
Company: Panun Big Bazar Private Limited
Address: Khojabagh, Gangbug, Hyderpora, Srinagar, J&K – 190009
Email: panunbigbazar@gmail.com
Phone: +91 8899533442
3. How to File a Grievance
When lodging a formal grievance, please ensure to include:
- Your Registered Name, Phone Number, and Email Address.
- Order ID or Ticket Reference Number associated with your complaint.
- Detailed description of the issue along with supporting documents or images (if applicable).
4. Acknowledgment & Resolution Timeline
Our commitment to grievance resolution:
- Acknowledgment: Every grievance will be acknowledged within 48 hours with a unique tracking ticket ID.
- Resolution: The complaint will be thoroughly investigated and resolved within 15 business days from the date of receipt.
5. Escalation Matrix
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your complaint further to executive management or the appropriate regulatory authority.
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