Privacy Policy & Terms

Welcome to Panun Big Bazar. We value your trust and respect your privacy. This Privacy Policy describes how Panun Big Bazar ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, mobile application, or other online services (collectively, the "Services").

By accessing or using our Services, you consent to the collection, storage, transfer, and use of your information as described in this Privacy Policy. If you do not agree to this policy, please do not use our services.

We collect information to provide better services and a seamless shopping experience. This includes:

• Personal Information: Name, shipping/billing address, phone number, email address, and account passwords.
• Payment Information: Transaction details, credit/debit card numbers, bank account numbers, or mobile wallet details processed securely through our payment gateway partners.
• Location Data: Device coordinates and delivery addresses to accurately deliver your groceries and food orders.
• Device & Usage Information: IP address, device type, operating system, browser type, pages viewed, and referral URLs.

We use the collected information for various operational and customer support purposes:

• Processing and delivering your orders, tracking shipments, and providing status updates.
• Verifying identity, handling payments, and preventing fraudulent transactions.
• Providing support, addressing customer issues, and improving app usability.
• Sending updates, promotional offers, newsletters, and order confirmations via SMS, email, or WhatsApp.
• Analyzing user preferences and behavioral trends to optimize our product list and user experience.

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data.

While we take all reasonable precautions to prevent unauthorized access, no electronic transmission over the internet or database storage is 100% secure. You are responsible for keeping your login credentials confidential.

We do not sell your personal information to third parties. We may share your details only in the following scenarios:

• Service Providers: Delivery partners, drivers, payment processors, and SMS/email gateway services.
• Legal & Safety Requirements: To comply with government inquiries, court orders, or regulations, and protect our rights or the safety of users.
• Business Transfers: In connection with any merger, sale of assets, consolidation, or acquisition of our company.

We reserve the right to modify or update this Privacy Policy at any time. When we make updates, we will revise the "Last Updated" date at the top of the policy page.

We encourage you to review this page periodically to stay informed about how we are protecting your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or data deletion, please contact our support team: